FAQ


Box Office Opening Hours

The Plowright Box Office is now only open for performances and will open half an hour before performance start.

The main box office is now at the Baths Hall, Doncaster Road, Scunthorpe DN15 7RG.

Box Office Opening hours are:

Monday – Friday 10:30 am – 4pm

Saturday 12 noon to 4pm

Booking By Telephone

Telephone bookings are available between the hours above, on 01724 296296

TICKETMASTER TICKET ENQUIRIES

If you prefer to chat, you can start a live web chat with Ticketmaster.  CLICK HERE to be directed to their website.

CONDITIONS OF SALE

For our full terms and conditions.

TICKETS FREQUENTLY ASKED QUESTIONS

Q. I purchased tickets on the day they went on sale but a friend gained better tickets closer to the event or just after I booked, why is this?

This can be for many reasons including:

  1. When final size of the stage and production is known more seats may be made available for sale.
  2. Unsold ticket returns from Promoters from their contractual allocation
  3. During the booking process those tickets chosen are frozen until the booking process is complete. If that patron does not complete the purchase, then those tickets come back into the system to be purchased.

If a show is 'sold out' why are tickets available on the day of the show?

A. This can be because:

  1. With all shows, there are some tickets kept off sale until the stage and production are finally in place on the day of the show in case they are needed.
  2. An Artist usually has in their contract that they are allowed several tickets for their use, but if they are not needed, these will be released for sale.
  3. Some Promoter ticket agencies may not have sold their total allocation and may return them to us for sale.

Most of these returns will go on sale around midday on the day of the show.

ON SALES

There is an increasing number of pre/priority on sales prior to a General Public on Sale. Some examples of these are:

1. Tour Sponsor

2. Artist Fan Club

3. Promoters V.I.P Club

4. Previous Bookers of Artist

5.Venue mailing list. 

Depending on the rate of sales and allocations of these sales will dictate the numbers of tickets for Public on Sale.

We always insist on a good selection still being available for Public on Sale.

MEET AND GREET / BACKSTAGE PASSES / SPECIAL ANNOUNCEMENTS

Unfortunately, backstage passes are not available to buy, however, selected events may offer VIP tickets to be purchased via Ticketmaster which can include exclusive meet and greet opportunities.

All special requests including birthday announcements, ‘shout outs’ and autographs are dealt with on an individual basis via the artist’s promoter. Any requests can be forwarded in writing to the theatres and these will be passed on to the relevant persons in good faith, however, we have no influence in any decision.

It is always better to contact the artist directly in this case.

CAN I BRING A CAMERA INTO THE THEATRES?

The official policy of the theatres and the touring shows, forming part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment including iPads and Tablets is strictly prohibited.

However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed).

For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the venue you must be prepared not to use it if requested not to do so.

SMOKING POLICY AND ELECTRONIC CIGARETTES

Scunthorpe Theatres are smoke-free venues; smoking is not allowed throughout the buildings.

It is possible to smoke outside of the venue; a dedicated smoking area is located outside at the front of the venues.

COMPLAINTS

We are committed to providing a high-quality service and experience to all our customers. Should you have any concerns you can notify us either by post to:

By post to: 
Customer Services Department - The Baths Hall
Doncaster Road
Scunthorpe
DN15 7RG
or by email to [email protected]

North Lincolnshire Council has Customer Service Standards, and our full complaints procedure can be found on our website using the following link: