FAQ

When is your Box Office Open?
Our main Box Office is at The Baths Hall, Doncaster Road, Scunthorpe, DN15 7RG.
Opening hours are:
Monday - Friday 10:30am to 4pm (Closed Bank Holidays)
Saturday 12 - 4pm (Excluding August)
The Plowright Theatre Box Office is only open for performances and will open an hour before performance start. 

Do I have to buy tickets online?
No, you don't.  You can buy tickets directly from our Box Office, either in-person at The Baths Hall, or by calling us on 01724 296296, during opening hours. 

Can I buy tickets on the door?
Where there is still availability, yes, you can buy tickets from our Box Office before the performance.  Our Box Office opens 1 hour prior to show start time.

What time will the show finish, that I’m attending?
Where we have these, all timings for shows are on each event page of our website. Please note that timings can be subject to change and finish times are approximate. 

Are there any Covid-19 restrictions in place at your venues?
There are no restrictions in place, but North Lincolnshire Council does take infection control seriously and have procedures in place to minimise the spread of infection in our venues.
We do encourage all customers to make use of the sanitiser points around the building.

Do your venues have public car parks? 
We do not have our own public car park. The nearest car park for the Baths Hall is on Deyne Avenue (DN15 7PZ).
Parking - Fees and charges Daily charges apply between 8am to 6pm
• Up to two hours – Free (need to collect a ticket)
• Up to 4 hours - £2
• All day - £3
• Free all day Saturday and Sunday - no ticket required
Dunstall Street Car park is the next closest (DN15 6JL)
The nearest car park for the Plowright Theatre is Dunstall Street (DN15 6JL) 
We advise guests DO NOT use the car park at Sainsburys and do so at their own risk.

Do you have disabled parking nearby?
There are 4 disabled spaces on the public highway, next to The Baths Hall. 
There are 3 disabled spaces next to the Plowright Theatre.
All spaces are on a first-come, first-served basis. We are unable to reserve these, and a disabled badge must be displayed when using these spaces. 

What methods of payment do you accept?
Our venues accept both cash and card payments.  Please be aware that we do not accept American Express. 

What items can I not bring into your venues?
Please look at our security page for a list of what we do not allow to be brought in to our venues.

Do you have a restaurant at your venues? 
We don't, but there are many great local restaurants nearby. Click here to see a list of ideas.

Can you recommend anywhere nearby to stay? 
You can have a look at Visit North Lincolnshire's list of places to stay here - Click here and we'll take you to their website.

I recently attended a show, but think I have left an item in the venue. How do I check? 
Get in touch with us and we'll check our lost property store.  You can contact us by clicking here.

What age are children allowed in from?
All children under 14, must be accompanied by an adult, unless a show is specifically aimed at a younger audience.  We'll always highlight this on any relevant show. 

Can I meet & greet an act or go backstage?
Unfortunately, backstage passes are not available to buy, however, selected events may offer VIP tickets to be purchased which can include exclusive meet and greet opportunities.
All special requests including birthday announcements, ‘shout outs’ and autographs are dealt with on an individual basis via the artist’s promoter. Any requests can be forwarded in writing to the theatres and these will be passed on to the relevant persons in good faith, however, we have no influence in any decision. Our contact details can be found HERE. 
It is always better to contact the artist directly in this case.

Can I bring a camera into the theatres?
The official policy of the theatres and the touring shows, forming part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment including iPads and Tablets is strictly prohibited.
However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed).
For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the venue you must be prepared not to use it if requested not to do so.

The show I have tickets for has been cancelled, how do I get a refund? 
Where a show is cancelled, all customers are contacted and tickets will be automatically refunded by your point of purchase. 

The show I have tickets for has been rescheduled. Are my current tickets valid for the new date? 
Yes, your original tickets will be valid for the rescheduled date. 

The show I have tickets for has been rescheduled but I cannot make the new date. How do I get a refund? 
Please contact your point of purchase to request a refund. Alternatively, if you purchased through Ticketmaster, you may be able to re-sell the tickets.  Find more information HERE.

I can no longer attend an event, can I get a refund?
Where a show is going ahead as planned, on it's original date, tickets are non-refundable. However, if you have booked tickets through Ticketmaster you can resell them through their fan-to-fan ticket exchange. 

How do I contact Ticketmaster? 
Ticketmaster can only be contacted online.  Follow the instructions here. This page also includes the option to live chat with Ticketmaster. 

Ticketing Frequently Asked Questions
I purchased tickets on the day they went on sale but a friend gained better tickets closer to the event or just after I booked, why is this?
This can be for many reasons including:
When final size of the stage and production is known more seats may be made available for sale.
Unsold ticket returns from Promoters from their contractual allocation
During the booking process those tickets chosen are frozen until the booking process is complete. If that patron does not complete the purchase, then those tickets come back into the system to be purchased.

If a show is 'sold out' why are tickets available on the day of the show?
This can be because:
With all shows, there are some tickets kept off sale until the stage and production are finally in place on the day of the show in case they are needed.
An Artist usually has in their contract that they are allowed several tickets for their use, but if they are not needed, these will be released for sale.
Some Promoter ticket agencies may not have sold their total allocation and may return them to us for sale.
Most of these returns will go on sale around midday on the day of the show.

If your question is not listed on this page, then please do get in touch with us.

We are keen to gather feedback on how you have found using our services today. All information collected is anonymous and no personal information is taken. Responses provided will be used to help shape and improve our services Customer Feedback Form 


North Lincolnshire Council has Customer Service Standards, and our full complaints procedure can be found on our website using the following link: