Covid-19 Guidance

We can’t wait to welcome you to The Baths Hall and The Plowright Theatre. Our number one priority is making sure your visit is as safe and fun as possible.

We all have a shared responsibility to help prevent the spread of Covid-19.

Our safety measures and terms of entry are under constant review, and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

FEELING UNWELL? - IF YOU HAVE TESTED POSITIVE OR ARE SHOWING ANY SYMPTOMS OF COVID-19 or think you might be an infection risk due to being in close contact with someone who has tested positive, please stay at home until you are all clear. 

NHS TRACK AND TRACE APP  - We have enhanced all cleaning throughout the venue before, during and after your visit.

FACE COVERINGS  - Masks are no longer compulsory; however, we strongly encourage customers to use them whilst within the venue. Our staff will be wearing them (unless exempt) so please be respectful of others around you and their decisions.

PLEASE CLEAN YOUR HANDS  - We will ask you to sanitize your hands entering the venue. There are several sanitiser stations throughout.

PLEASE MAINTAIN SOCIAL DISTANCING  - We will encourage a safe social distance where possible.

ENHANCED CLEANING - Will be taking place throughout public areas, before, during and between performances, including regular sanitisation of all touch points.

REFUNDS - If your event is going ahead on its original date Ticketmaster’s standard terms and conditions apply and at this time refunds are not being issued. If you can no longer attend an event Ticketmaster has a Fan-to-Fan ticket exchange allowing you to buy or sell resale tickets safely. Terms & conditions apply and information on how to see your tickets can be found here.

Please note all refunds need to be requested before the date of the event. Requests received on the day or after the event has taken place will not be processed.

We can only process refunds at The Baths Hall or The Plowright Theatre if you paid in person at our Box Office with cash or debit/credit card. In this instance only please email [email protected]